At Epsinia, we take pride in ensuring every order is handled with care and delivered efficiently. Your satisfaction is our top priority from checkout to delivery.

Processing Time: Orders are processed within 1–2 business days after payment confirmation. During high-demand periods, please allow up to 3–4 business days.

Shipping Time: Once shipped, orders typically arrive within 3–7 business days within the United States. International delivery times may vary depending on customs and location.

Tracking: A tracking number will be emailed to you once your order has been dispatched, allowing you to follow your package every step of the way.

Shipping Partners: We work only with trusted carriers to guarantee secure and timely delivery of every order.

Delays: Occasionally, unforeseen delays such as weather conditions, carrier issues, or customs may occur. We’ll always do our best to keep you informed.

Contact: For any delivery concerns or assistance, reach us at bt.khaled@gmail.com — we’re always happy to help.

Thank you for trusting Epsinia. Your health, beauty, and satisfaction mean everything to us.

We want you to absolutely love your purchase from Epsinia. Every product is carefully made and inspected to meet the highest standards of quality. However, if you’re not completely satisfied, we’re here to make it right.

Returns: We accept returns within 14 days of delivery for items that are unused, unopened, and in their original packaging. To initiate a return, please contact our support team at bt.khaled@gmail.com with your order number and reason for return.

Exchanges: If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will gladly exchange it or send a replacement at no extra cost to you.

Refunds: Once your return is received and inspected, a refund will be issued to your original payment method within 3–5 business days. Please note that shipping fees are non-refundable.

Non-Returnable Items: For hygiene and safety reasons, certain personal care and supplement products cannot be returned once opened or used.

Responsibility: Customers are responsible for return shipping unless the item is defective or we made an error. We recommend using a trackable shipping service to ensure your return arrives safely.

At Epsinia, your trust means everything to us. Our goal is to ensure every experience with our brand feels as good as the results our products deliver.